Safety center
Every profile verified. Every report read by a human. Here’s exactly what that means.
No security theatre on this page — just what we check, what we keep, what happens when you report someone, and where to go if something has already gone wrong.
Written by the HeyCrush safety team · Updated 2 Aug 2026 · reviewed quarterly · report a mistake on this page
If something is happening right now
Do these three things, in this order.01
Stop replying, then block
Blocking is instant and invisible — they are not told. You don’t owe an explanation, and leaving mid-conversation costs you nothing.
02
Screenshot before you report
Keep the chat, the profile, and any payment details. We can read the chat on our side; you may need copies for your bank or the police.
03
Report from the profile or chat
One tap. A person reads it within 24 hours — see the exact steps below. Reporting also protects the next person they contact.
If money has already moved: contact your bank or the transfer service first — some transfers can be recalled within hours. Then report to the police in your own country and in theirs, and to us. Local reporting channels are listed under Where to get help.
On this page:
Verification
Patterns to know
What we do & don’t
Reporting
Where to get help
Questions
How verification works
Three checks, both sides, before anyone can send a single message. He passes the same ones she does — that symmetry is the whole point.
01
Liveness selfie
A short guided video proves there’s a live person behind the photos — not a gallery of stolen images.
02
Government ID
Matched against the selfie, both sides, every country. Documents are deleted after review — we keep the verdict, not the ID.
03
Human review
Automated checks flag; people decide. No one chats on HeyCrush without passing all three.
What we keep
The pass/fail verdict, the date, and the country of the document.
What we delete
The ID image and the selfie video, within 30 days of the decision. Neither is ever shown to another user.
Patterns to know
Verification removes the fake accounts. It cannot remove bad intentions from real people, so these are the three shapes that matter most.
Money enters the chat
Any request for money, crypto, gift cards, or "help with a fee" — at any stage, in any direction. The app flags it; you should too.
Sounds like: "I’d fly to you, but my visa deposit is short."
Rushing off-platform
Pressure to move to another app in the first days. Verification only protects you where it exists.
Sounds like: "This app is annoying, add me on another one."
Too perfect, too fast
Declarations of love before a single video call. Real interest asks questions; scripts declare.
Sounds like: "I’ve never felt this way. Let’s marry."
Each pattern gets a full article with real cases in the blog’s online-safety cluster.
What we do — and what we don’t
An honest safety page has to include its own limits. Here are ours, stated plainly, so you can calibrate how much to trust the badge.
We do
Verify identity for every account, both sides, before messaging.
Read every report with a human being, within 24 hours.
Remove confirmed scam accounts across all markets at once.
Publish what we learn, including the patterns we get wrong.
We don’t
Run criminal background checks — no service can do that reliably across these countries.
Read your private chats unless you report one.
Claim a verified badge means someone is honest. It means they are real.
Sell or share your documents, ever, with anyone.
What happens when you report someone
Minute 0
You report
One tap from the profile or chat. Blocking happens immediately, whatever we decide later.
Within 24 hours
A person reviews it
Reports in Thai are read by a Thai-speaking reviewer, not a translation engine.
Decision
Warned, suspended, or removed
Confirmed scam patterns are removed in every market at once. You’re told the outcome, not the details.
If we get it wrong
Appeal, read by a human
A different reviewer than the one who decided. Mistakes happen; we’d rather find them.
Where to get help
Blocking someone here doesn’t help if money or coercion is involved — those need local authorities. We list only channels we have confirmed ourselves, and we re-check them every quarter.
Thailand
Cyber-crime reporting · consumer-fraud line · women’s legal-aid NGO
[verified contact details — filled in by the safety team, re-confirmed quarterly]
Philippines
Anti-cybercrime unit · bank fraud recall · legal-aid NGO
[verified contact details — filled in by the safety team, re-confirmed quarterly]
Your own country
Report romance fraud at home too — many transfers are only recallable through your own bank and police.
We are not an emergency service. If someone is in immediate danger, call local emergency services first.
Questions we actually get
Does a verified badge mean he’s trustworthy?
It means he is a real, identifiable person in the country he claims. Intentions are a separate question — that’s what the patterns above are for.
Will he know that I blocked or reported him?
No. Blocking is silent and immediate, and reports are never attributed. He simply stops being able to reach you.
What happens to my ID document?
Reviewed, then deleted within 30 days. We keep the verdict, the date and the issuing country. It is never shown to another user and never sold.
I already sent money. Is it too late?
Not always. Some bank and remittance transfers can be recalled within hours — contact them before anyone else, then report locally and to us.
